- Foundever
- Rutledge, TN
- 03-07-2024
Job Description
Foundever is looking for a Customer Experience Specialist specializing in inbound calls in Morristown, TN. As a key member of our team, you will handle inbound service calls, drive customer satisfaction through various communication channels, and navigate multiple systems to provide excellent service. This on-site role requires strong communication skills, problem-solving abilities, and a proactive attitude. Join our award-winning culture and be part of a global leader in the customer experience industry.
Responsibilities
- Handle inbound service calls with professionalism and efficiency.
- Drive customer satisfaction through voice, chat, and email interactions.
- Navigate multiple systems and tools to provide solutions.
- Participate in ongoing training and skill development opportunities.
Qualifications
- Live within 50 miles of Morristown, TN.
- Excellent communication skills and ability to assist customers effectively.
- Problem-solver with a proactive approach to challenges.
- Desire to grow with a reliable company.
- Ability to work both independently and in a team setting.
- High school diploma or equivalent, must be 18+ years old.
- Pass a background check.
Benefits
Join a workplace built on 35+ years of industry-leading experience with a focus on enhancing the employee experience. Thrive in a supportive environment while providing top-notch customer service. Benefit from paid training and comprehensive benefits that prioritize your well-being and professional growth.