- Foundever
- Clintwood, VA
- 02-23-2024
Job Description
Foundever is currently seeking a Customer Experience Specialist to join our dynamic team and provide exceptional service to our global industry clients. As the first point of contact, you will handle inbound service calls, drive customer satisfaction through various communication channels, and navigate multiple systems efficiently.
Responsibilities
- Handle inbound service calls and communications with clients.
- Drive customer satisfaction through voice, chat, and email interactions.
- Navigate through multiple systems and tools to provide effective solutions.
- Participate in ongoing training and skill development programs.
Qualifications
- Strong communication skills and ability to multitask effectively.
- Problem-solving skills with a positive attitude.
- Desire to grow within a reputable company and work collaboratively.
- Ability to work both independently and within a team.
- Must be located within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.
- Minimum of 18 years of age and possess a high school diploma or GED equivalent.
Benefits
- Join an award-winning culture with over 35 years of industry experience.
- Opportunity for growth and career advancement within the company.
- Paid training and benefits to support your well-being.
- Work on-site in a collaborative environment.