- Foundever
- Whitesburg, TN
- 02-23-2024
Job Description
Foundever, a global leader in the customer experience industry, is seeking Customer Services Associates for inbound service calls at its Morristown, TN location. As a Customer Services Associate, you will play a crucial role in delivering exceptional customer service and support to clients without making outbound calls. Join our award-winning team with a commitment to employee experience and career growth opportunities.
Responsibilities
- Handle inbound service calls with professionalism and efficiency.
- Drive customer satisfaction through voice, chat, and email communications.
- Navigate multiple systems and tools to resolve customer issues.
- Participate in ongoing training and skill development programs.
Qualifications
- Strong communication skills and ability to multitask effectively.
- Problem-solving attitude with a focus on customer service excellence.
- Desire to advance career with a reliable company.
- Ability to work both independently and as part of a team.
- Must be 18+ years with a high school diploma or equivalent.
- Must reside within a 50-mile radius of Morristown, TN.
Benefits
Enjoy professional growth opportunities within a collaborative work environment. Receive paid training, competitive salary, and benefits that support your overall well-being.