Customer Support Associate (Morristown, TN)

Job Description

Join Foundever™ as a Customer Support Associate in Morristown, TN and be part of a global leader in the customer experience (CX) industry. In this role, you will handle inbound service calls, drive customer satisfaction through various communication channels, and provide professional and high-quality customer service to clients. This is a fantastic opportunity to be the first point of contact for clients, resolve customer issues, and contribute to the success of our award-winning culture.

Responsibilities

• Handle inbound service calls and address customer inquiries.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools to assist customers efficiently.
• Participate in ongoing training and skill development to enhance customer support.

Requirements

• Strong communication skills and ability to multitask effectively.
• Problem-solving skills with a positive attitude towards challenges.
• Desire to advance your career within a reliable company.
• Ability to work both independently and as part of a team.

Benefits

• Join an established company with 35+ years of industry-leading experience.
• On-site position offering a supportive and collaborative work environment.
• Enjoy paid training and benefits prioritizing your overall well-being.
• Opportunity to make a difference by creating connections and providing value to customers.