- Doubletree Koger Center
- Richmond, VA
- 03-06-2024
Job Description
We are currently looking to hire Guest Service Representatives to join the team at Doubletree Koger Center. Whether you are seeking full-time or part-time opportunities, we offer a range of benefits including Hilton travel perks, daily advance pay, and discounts on vacations, electronics, and more.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and professionally.
- Handle guest check-ins, check-outs, and reservations according to established standards.
- Answer phone calls, transfer to the appropriate departments, and assist with guest inquiries.
- Manage cash transactions, credit card verifications, and end-of-shift accounting.
- Take ownership of and resolve any guest service issues promptly and effectively.
Requirements
- Reliable attendance and transportation to the workplace.
- Good communication and interpersonal skills.
- Strong customer service orientation and professionalism.
- Ability to handle multiple tasks and prioritize effectively.
Benefits
- Full-time positions include comprehensive medical, dental, vision insurance.
- Hilton travel perks, daily advance pay, discounts on cruises, rental cars, and electronics.
- Opportunities for professional development and growth.
- Positive and inclusive work environment.