Operation Control Agent

Job Description

We are seeking an Operation Control Agent to join the Close Up Foundation team. As a key contributor, you will be responsible for weekend office coverage for Close Up participants traveling to/from programs year-round. Your role will involve providing essential office support, handling emergency transportation issues, and ensuring seamless communication between departments for a smooth participant experience.

Responsibilities

• Provide office support to transportation team members.
• Handle emergency transportation issues and re-accommodations.
• Maintain phone coverage for customer inquiries and travel emergencies.
• Coordinate with various departments and stakeholders to resolve issues effectively.

Qualifications

• Knowledge of the airline and hospitality industry.
• Two years of customer service experience.
• Strong communication skills for effective interaction with customers and colleagues.
• Problem-solving ability with good judgment to resolve issues in a cost-effective manner.

If you are passionate about contributing to a nonprofit that empowers young citizens and interested in joining Close Up Foundation's impactful mission, we encourage you to apply today!

Close Up Foundation is an Equal Opportunity Employer.