Member Experience Specialist

Job Description

At VASA Fitness, we are seeking a Member Experience Specialist (MES) to join our passionate and fun team. As an MES, you will be responsible for creating a meaningful and enjoyable experience for our members and guests during each visit to our fitness center. This includes greeting members warmly, building personal connections, ensuring prompt resolution of issues, maintaining equipment, and upholding a clean and inviting club environment. Additionally, your role involves selling memberships, driving upgrades, and conducting tours for potential new members. We take pride in creating an inclusive and supportive community and are committed to delivering exceptional service to our members and guests.

Responsibilities

• Demonstrate a genuine, kind attitude when interacting with guests and members.
• Greet guests and members with a smile, eye contact, and a courteous tone.
• Anticipate guest and member needs and provide clear direction, accurate information, and support using our tools and technology.
• Be knowledgeable about our membership plans, pricing, amenities, additional options, and class formats.
• Provide club tours following the Guest to Member Journey, sell memberships, assist with upgrades, book personal training consultations, and sign up members for personal training.