Call Center Rep - On Site

Job Description

We are looking for a Customer Service Banking Specialist to join our team at Teleperformance USA. This on-site position in Columbia, South Carolina offers a unique opportunity to interact with diverse customers and find innovative solutions to their inquiries and concerns. As a key player in our team, you will handle customer interactions via various channels and work towards delivering exceptional service.

Responsibilities

• Connect with customers through phone, email, chat, and social media to address their questions and issues.
• Resolve and de-escalate customer problems in a calm and professional manner.
• Escalate issues when necessary and maintain accurate records of interactions.
• Provide assistance, process payments, and offer additional services when appropriate.
• Offer feedback on call-related matters and identify opportunities to improve service.
• Upsell products or services as required.

Requirements

• High School Diploma or equivalent.
• IT/Network certifications or degrees are preferred.
• Previous experience in a call center environment.
• Typing speed of 25 words per minute.
• Proficient in PC operation and navigation.
• Basic knowledge of network troubleshooting and setup.
• Excellent communication skills, both verbal and written.
• Ability to work independently in a fast-paced environment.
• Strong listening and problem-solving skills.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits Package (Medical, Dental, Vision, 401k, and more).
• Paid Time Off.
• Employee wellness and engagement programs.