Customer Support Specialist (No Outbound Calls)

Job Description

Company: Foundever
Job Title: Customer Support Specialist (No Outbound Calls)
Job Type: Full-time
Location: Wise, VA 24293
Salary: Competitive

Foundever is a global leader in the customer experience (CX) industry, delivering leading CX solutions to global industry clients. As a Customer Support Specialist, you will handle inbound service calls, drive customer satisfaction through voice, chat, and/or email communications, and navigate through multiple systems and tools. We provide paid training and growth opportunities to support your career advancement. You will be the first point of contact for clients and deliver professional and high-quality customer service.

Responsibilities

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development

Qualifications

• Strong communication skills
• Problem-solver with a can-do attitude
• Eager to advance your career with a reliable company
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check

About Foundever

Foundever is committed to improving the employee experience, offering paid training and benefits to prioritize your well-being. Join us to support millions of customer conversations every day and create impactful connections for leading global brands.