- USAA
- Colorado Springs, CO
- 03-01-2024
Job Description
We are seeking a highly motivated and experienced Director, Life Claims and Investigations to join our team at USAA. As the Director, you will oversee the Life, Annuity & Health claims and fraud investigation programs, manage the Life Special Investigation Unit staff, and develop operational priorities to ensure exceptional member service and satisfaction. You will be responsible for implementing strategic plans, identifying fraud trends, and fostering collaborative relationships with internal and external stakeholders. This role requires strong leadership skills, in-depth industry knowledge, and a commitment to operational excellence.
Responsibilities
- Provide guidance and support to staff in interpreting procedures and guidelines.
- Oversee decisions within the claims and benefits process and approve claims within authority limits.
- Direct the claim investigation team, ensuring business performance aligns with organizational objectives.
- Develop and implement Claims Security strategic and operational plans in coordination with senior management.
- Identify emerging fraud trends, develop fraud investigation programs, and drive process improvements.
- Foster internal and external relationships, contribute to hiring, development, and performance evaluation processes.
- Manage risks associated with business activities in alignment with risk and compliance policies.
Requirements
- Bachelor’s degree or equivalent experience.
- 8+ years of relevant business experience with 3 years in Claims and/or Insurance Fraud.
- 3+ years of direct team lead or management experience.
Preferred Qualifications
- US military experience.
- 5+ years of Life Insurance and/or annuity claims experience.
- 3+ years of Life Insurance and/or annuity claims management or operational experience.
- Knowledge of claims processing, procedures, and impact on operations.
- Track record of delivering operational results and handling significant claim approvals.
Benefits
- Competitive salary within the range of $109,130 - $202,500.
- Comprehensive benefits package including medical, dental, vision, 401(k), and life insurance.
- Paid time off, parental benefits, adoption assistance, and wellness programs.
- Career development opportunities and continuing education support.
Apply now to join our team and contribute to our mission of providing exceptional service and support to our members.