- Foundever
- Saint Paul, VA
- 03-07-2024
Job Description
Join our team at Foundever as a Customer Services Associate specializing in inbound calls only. As a key member of our customer experience (CX) solutions team, you will handle inbound calls, drive customer satisfaction through various communication channels, and receive ongoing training and development opportunities. We are looking for individuals who are strong communicators, problem-solvers, eager to advance their careers, and thrive in both independent and team settings.
Responsibilities
- Handle inbound service calls effectively.
- Drive customer satisfaction through voice, chat, and/or email communications.
- Navigate through multiple systems and tools efficiently.
- Participate in ongoing training and skill development programs.
Qualifications
- Live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293 for on-site position.
- Strong communication skills to assist customers while navigating screens.
- Problem-solving skills and a can-do attitude.
- Desire to advance career with a reliable company.
- Ability to work independently and collaboratively.
- Must be 18+ years old with a high school diploma or GED.
- Pass a background check.
A Fantastic Opportunity
As a Customer Services Associate at Foundever, you will be the first point of contact for clients, providing professional and high-quality customer service. You will handle customer interactions to ensure their needs are met, following established procedures, processes, and systems for effective resolutions.
You’ll Enjoy
- An award-winning culture with 35+ years of industry expertise.
- Work on site and utilize your compassion skills to assist customers.
- Benefit from paid training and comprehensive benefits for your well-being.