- Silver Diner Development, LLC
- Middle River, MD
- 03-06-2024
Job Description
The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions.
Responsibilities
- Ensure:
- Each guest receives outstanding service including greeting every guest within 30 seconds of being seated
- Every order is delivered 100% correct
- Suggestively sell to every guest
- Write down all orders & repeat back to the guests to ensure accuracy
- Ring drink & food orders into POS immediately
- Accurately account for all guests at your tables when ringing in POS
- Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly
- Knowledge of all food & beverage specs
- Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you
- Maintaining a clean station stocked to Silver Diner standards
- Complete all assigned side work
- Work as part of a team, communicating clearly and constructively
Brand Delivery
- Be on time for work
- Maintain a positive, fun-oriented attitude to your work
- Keep yourself, your uniform and your station sparkling clean at all times
- Strictly follow all uniform standards
- Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
- Know and ensure delivery of the Silver Diner Brand
Cost Balancing
- Properly account for all sales
- Proper cash handling
- Properly portion all self-service items (i.e.: Soups, creamers, butters etc.)
Other Duties & Tasks
- Perform any additional duties or tasks as reasonably assigned by managers.
Performance Measures
- Positive sales growth
- Guests are happy & there are no complaints
- Guest comment ratings of 5
- You develop 1:1 relationship with guests so well they asked to be seated in your section
Required Education & Licensing/Certification
Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.
Required Experience
Minimum: 1-2 years experience as a Server or Bartender is preferred.
Desired Characteristics
- Exceptional aptitude for Guest Service
- Excellent communication skills
- Contagiously friendly, outgoing & energetic
- Organized
- Sense of urgency
- Able to multi-task
- Able to think & act quickly while maintaining self-composure
- Able to meet all schedule requirements
Physical Requirements
The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop and wipe. Able to tolerate proper use of cleaning & sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law.