Customer Services Representative (No Cold Calling)

Job Description

Foundever™, a global leader in the customer experience industry, is seeking a Customer Services Representative to join their dynamic team. This on-site position, located in Chavies, KY, entails handling inbound service calls, driving customer satisfaction through various communication channels, and interacting with clients to provide professional service and resolution to inquiries and complaints. The role offers paid training, benefits, and opportunities for career growth within the company's award-winning culture.

Responsibilities

• Handle inbound service calls and communicate with clients professionally.
• Drive customer satisfaction through voice, chat, and email interactions.
• Navigate multiple systems and tools efficiently.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills and ability to assist customers while navigating screens.
• Problem-solving skills and a positive attitude.
• Desire to advance within a reputable company.
• Ability to work independently and in a team environment.
• Must be 18+ with a high school diploma or GED equivalent.
• Live within 50 miles of 101 Sykes Blvd, Chavies, KY 41272.

Benefits

• Paid training and career development opportunities.
• On-site position.
• Employee benefits to prioritize financial, physical, and mental well-being.
• Collaborative and supportive work environment.