Customer Services Specialist (No Outbound Calls)

Job Description

Foundever is hiring a Customer Services Specialist (No Outbound Calls) to join our team. As a leading provider of CX solutions, we focus on delivering exceptional customer service, technical support, and warranty options. This role involves handling inbound service calls, driving customer satisfaction through various communication channels, and navigating multiple systems and tools. We offer paid training, growth opportunities, and a supportive work environment.

Responsibilities

• Handle inbound service calls.
• Drive customer satisfaction through voice, chat, and email communications.
• Navigate through multiple systems and tools.
• Participate in ongoing training and skill development.

Qualifications

• Strong communication skills.
• Problem-solving abilities with a positive attitude.
• Desire to advance in a stable company.
• Ability to work independently and in a team.
• Minimum age of 18 years.
• High school diploma or GED equivalent.
• Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.
• Pass a background check.

Benefits

• Professional and high-quality customer service training.
• Career growth opportunities.
• A supportive work environment fostering initiative and collaboration.
• Access to on-site resources to deliver the best customer experiences.
• Paid training and benefits prioritizing employee well-being.