MRO Sales and Customer Support Manager

Job Description

We are hiring a MRO Sales and Customer Support Manager to join our team at Middle River Aerostructure Systems. As a key player in our aviation business unit, you will be responsible for managing contracts, leading sales campaigns, and ensuring customer satisfaction.

Responsibilities

• Lead and assist on sales campaigns for new contracts and proposals.
• Develop and leverage an aviation network to find new customers.
• Manage profitability and customer satisfaction for assigned contracts.
• Provide service agreement and program management.
• Resolve customer issues and ensure satisfaction.
• Collaborate with internal teams and customers.
• Contribute to sales and business plans.
• Discuss future developments and consequences for the business unit.
• Present to leadership and work with cross-business teams.
• Lead in negotiations with important clients and generate operating procedures.

Requirements

Bachelor's degree and a minimum of 5 years of experience in Sales, Customer Contract, or Product Management. Recent experience in MRO within the aviation industry is preferred.

Desired Characteristics

• Strong communication and leadership skills.
• Ability to analyze and resolve problems.
• Experience in leading programs/projects and executing plans.

Middle River Aerostructure Systems is an equal opportunity employer committed to diversity and inclusion. Join our team and be part of a global aerospace network with exciting opportunities for growth and development.