- Discover Financial Services
- Riverwoods, IL
- 03-02-2024
Job Description
We are looking for a Lead Problem Management Specialist to join Discover Financial Services, a top digital banking and payments company. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, minimizing future impacts, and working collaboratively with various teams to resolve issues.
Responsibilities
- Manage the life-cycle and coordination of actions to resolve assigned Problems.
- Ensure root cause analysis, coordinate actions, and implement controls/preventative measures.
- Maintain service level agreements and document problem progress in ServiceNow.
- Identify and propose process improvements and mentor Service Support Specialists if assigned.
Required Qualifications
- Associate’s degree in relevant fields or 4+ years of related experience.
Preferred Qualifications
- Bachelor’s degree in relevant fields, 1+ years of risk management or people management experience.
Application Deadline
Apply by Mar-06-2024 for this position. Competitive compensation based on experience and location.
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Join us at Discover and be a part of our diverse and inclusive workplace. Apply now!