Lead Problem Management Specialist - CRM

Lead Problem Management Specialist - CRM

Discover Financial Services is looking for a Lead Problem Management Specialist to join our collaborative team. As a key member, you will be responsible for managing the life-cycle of Corporate Risk Management Problems, identifying root causes, and minimizing future impacts. Join us in making a difference and building a brighter financial future for millions.

Responsibilities:

• Manage the life-cycle of assigned Problems, perform root cause analysis, and coordinate actions to resolve issues.
• Maintain inventory of problems in ServiceNow, ensure quality documentation, and propose process improvements.
• Manage service level agreements, work with business partners, and mentor Support Specialists.

Required Qualifications:

• Associate’s degree in Business, Information Technology, Mathematics, Analytics, or related field.
• 4+ years of experience in Consumer Banking Call Center Operations or related areas.

Preferred Qualifications:

• Bachelor’s degree in Business, Information Technology, Mathematics, or related field.
• 1+ years of risk management or people management experience.

Don't miss your chance to apply for this rewarding position. The application deadline is Mar-06-2024. Competitive salary ranging from $75,500.00 to $127,900.00 with additional incentives and comprehensive benefits package.