Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist to join Discover Financial Services, a leading digital banking and payments company. In this role, you will be responsible for managing the life-cycle of corporate risk management problems, identifying root causes, and minimizing future impacts. Your collaboration with various teams is crucial in resolving issues efficiently and ensuring customer satisfaction. If you are ready to make a difference in the financial industry, apply now!

Responsibilities

• Manage the life-cycle of assigned corporate risk management problems.
• Perform root cause analysis and coordinate actions to resolve issues.
• Maintain inventory of problems and monitor progress in ServiceNow.
• Identify and propose process improvements to enhance efficiency.
• Mentor Service Support Specialists if assigned.

Required Qualifications

• Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
• 4+ years of experience in Consumer Banking Call Center Operations or related areas.

Preferred Qualifications

• Bachelor’s degree in relevant field.
• 1+ years of risk management or people management experience.

Benefits

• Paid Parental Leave.
• Paid Time Off.
• 401(k) Plan.
• Medical, Dental, Vision, & Health Savings Account.
• STD, Life, LTD and AD&D Insurance.
• Education Assistance.
• Commuter Benefits.
• Family Support Programs.
• Employee Stock Purchase Plan.